Return and Refund Policy

Return and Refund Policy – MagsKart

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

Eligibility for Return

To be eligible for a return:

  • Your item must be in the same condition that you received it
  • Unworn or unused.
  • With tags.
  • In its original packaging.
  • You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, you can contact us at:
returns@magskart.com
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  • If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package.
  • Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, feel free to contact us at returns@magskart.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective.
  • The item is damaged.
  • You received the wrong item.

We’ll evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (e.g. food, flowers, plants).
  • Custom products (e.g. special orders or personalized items).
  • Personal care goods (e.g. beauty products).
  • Hazardous materials, flammable liquids, or gases.

We also do not accept returns on:

  • Sale items.
  • Gift cards.

Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to get what you want is to:

  1. Return the item you have.
  2. Once the return is accepted, make a separate purchase for the new item.

European Union – 14-Day Cooling-Off Period

If the merchandise is shipped to the European Union, you have the right to:

  • Cancel or return your order within 14 days, for any reason and without justification.
  • The item must meet the return conditions: unused, with tags, in original packaging, with proof of purchase.

Refunds

Once we’ve received and inspected your return, we will notify you whether the refund is approved.

  • If approved, you’ll be automatically refunded on your original payment method within 10 business days.
  • Please remember: it can take additional time for your bank or credit card company to process and post the refund.

⏳ If more than 15 business days have passed since we approved your return and you haven't received the refund, please contact us @: payments@magskart.com